As a candidate undergoing your screening with Agenda Screening Services, you have access to our dedicated support from our candidate support team to make your your screening experience smooth and stress-free.
From walking you through each step to answering your questions along the way, we're here to help you feel confident and comfortable throughout the process.
Email your candidate support team
Got questions about the screening process? You’re in the right place. Whether it’s your first time or you’re coming back for another opportunity, we’re here to guide you through what to expect and how we’ll support you along the way. Our goal is to help you feel informed and confident at every step. If there’s anything else you’d like to know, just reach out - we’re happy to help candidatesupport@agenda-screening.co.uk.
The Agenda Screening process involves verifying your background information, including activity history, education, and other relevant details. This helps ensure compliance with industry standards and regulations.
Our secure online portal can be accessed via a desktop computer, laptop, mobile phone or tablet/iPad.
The screening process typically takes between 5-10 business days, depending on the type of checks required and how quickly we receive your documents.
Don’t worry. If you cannot remember your password, you can reset this at any time. Just click ‘Forgot password’ on the log in page and follow the instructions.
You may be asked to provide proof of identity (such as a passport or driver’s license), proof of address, educational certificates, and employment references. Specific requirements will be outlined in your onboarding instructions.
You can upload your documents securely through our online portal. Follow the instructions provided in the email you received to access the portal and submit the necessary files.
If you have successfully linked your screening to your account, you should see a box with the Clients name who has submitted you for screening, along with your candidate ID, when the application was requested and the current status of the application. Please click into this box and it will take you to screening to submit your details.
Once you have logged in, if you are greeted with a blank screen with no tile to click into, this means that your account hasn’t been linked to your screening. In order to link this, please follow the link from your original email.
You can contact us via Live Chat by selecting the Help icon at the bottom of the page to connect with our UK-based screening team. Alternatively, call us at 03456 44 55 46 or email candidatesupport@agenda-screening.co.uk.
Each client has specific screening requirements. Agenda will only ask you to provide information necessary and relevant to complete the specific screening package that you have been submitted for. (Please note: We may request payslips and/or bank statements to confirm periods of employment or unemployment. If you are unable to provide exact dates for which you were employed with a company, please just enter the first day of the month that you commenced employment).
From time to time, Agenda may need further information, documentation or clarification in order to successfully complete your screening. We will reach out to you if we do need any further information. You will receive a phone call or an email prompting you to return to your portal to provide additional information / documentation.
A variety of documents can be used to help us verify your activity history, here is a run down of examples:
-Employment
-HMRC documentation
-Invoices
– Certificates
– Transcripts
– Evidence of universal credit
– Travel documentation
– Maternity allowance documentation
– Pension evidence
– First & Last payslip
– P60 to cover each year of employment
– Offer letter & P45
– HMRC documentation
If you are unable to provide a document, please contact our support team as soon as possible. We will help guide you through alternative options or next steps.
Yes, your personal information is protected under strict data protection laws, including GDPR. We handle your data with the utmost care and use secure systems to store and process it. Click here for more information on the accreditations held by Agenda Screening.
Yes, you can track the progress of your screening through our status tracker in the online portal. You will be notified once each stage is completed.
The client will be notified automatically when the screening has been completed. Depending on the clients’ preferences, you may also receive an email confirming the screening has been completed.
Yes, you can access the portal at any time to upload documents or send the team working on your screening a message.
Yes, either just logout or don’t press ‘submit’. To withdraw from the process, contact your employer. If I have already submitted your details, you can withdraw consent at any time by calling us on 03456 44 55 46.
A criminal background check is required to ensure that candidates meet the legal and regulatory standards of the role, especially if the position involves working with vulnerable people or sensitive data.
If you have any questions or need assistance, you can reach out to our support team who will be happy to help you: candidatesupport@agenda-screening.co.uk / 03456 44 55 46
It’s really simply to access this tool. All you have to do is click the icon on the bottom left hand side of your screen. A toolbar will pop up across the top, allowing you select your aid. This was instantly tailor your experience on our portal. To exit the Recite-Me tool, just click the X on the right hand side of the toolbar.
Once you have been submitted for screening by your employer / potential employer or organisation (Agenda’s client), you will be asked to provide information based on a screening level requested by your employer / potential employer or organisation. This information will be accessible by the Agenda Screening team performing the pre-employment checks and the organisation that submitted you for screening. Depending on the checks involved we may also have to share this information with 3rd parties as part of the validation process. More information on these third parties can be found below.
Agenda Screening do not sell your personal data to third parties. Depending on the screening level ordered by the client and the types of check that screening level consists of, Agenda Screening may have to share your information with a third party to validate the information provided by you is accurate and correct.
Agenda Screening use the personal information that we collect from you to perform a background screening check on you. This is based on our client’s requirements. This is done to validate that the information you have given to our client as part of your employment or potential employment.
The level of information we collect depends on the types of background checks agreed and ordered by Agenda’s client. Example of the types of checks that might been in the:
No, but all data is destroyed after 12 months of the screening being completed, in compliance with the Data Protection Act 2018 and the GDPR.
Our client your employer, potential employer or organisation with receive an end of candidate screening report out lining the information Agenda has validated.
Please note that as a Data Processor Agenda only process your data on written instruction from the Data Controller (Agenda’s client) Subject Access Requests or a request to erase your data should be directed to the organisation that submitted you for screening. Agenda cannot action these requests without authorisation from our client, the Data Controller.
Agenda Screening Services stores your data for a maximum period of 12 months, from the completion of your Screening and the issuing. After 12 months your personal identifiable information is removed from our system.
Agenda fully appreciate how important and valuable personal identifiable information is and we take all possible steps to protect it. Data is held by Agenda in the UK and is not sold on to third parties.
Agenda is accredited to the internationally recognised ISO/IEC 27001:2013 standard for Information Security Management, ISO 27701 Privacy Information Management, BS10012 Personal Information Management and ISO 22301 Business Continuity Management these standards are audited by an independent certification body, every 6 months.
Agenda is accredited to the UK government and CESG backed Cyber Essentials scheme which is now a requirement for organisations that work with UK government organisations. Agenda’s premises hold the ACPO Secured by Design award.
Agenda is an umbrella body of the Disclosure and Barring Service and must be compliant with strict information security standards set out by the DBS. To remain a registered umbrella body, Agenda is subject to and must pass audits carried out by the DBS.
All personal information is handled by Agenda staff that have been through 22 background checks themselves and are fully trained in the requirements of Data Protection.
We are accredited to ISO 9001 Quality Management System standard that we use to ensure sure that our processes and services are fully audited and robust. To maintain this international standard, we are audited every 6 months by an independent certification body.
The Agenda System - Frequently Asked Questions
Pre-Screen Information for Candidates
Valid ID Documents
Your employment verification is made simpler through our partnership with Konfir, reducing possible delays with your screening. We have included these resources below to help you through this part of your screening.
Candidate Konfir Guide
Candidate Fact Sheet
Skipping a Konfir Connection
Verifying your identity has made easier with Yoti, this provides you with a fast, secure way of verifying your identity, speeding up your screening whilst ensuring accuracy every step of the way.
Our team is here to help you every step of the way, contact our team today.
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